Q : How much is one credit worth?
A : 1 credit is equal to 1 us dollar cent, so $25 is 2500 credits

Q : What amount is charged when i pay by phone?
A : The amount that is displayed in the chatroom is only applicable for users that pay by creditcard. When you pay by phone you pay the amount per minute that is being charged for your country. You dont have to wait and save credits before you can enter private or access nude chat rooms.

Q : I have created a free account, will I be able to login to it again?
A : All free accounts will be removed after several hours. You will not be able to enter in that same account again. Credits left in this account will be gone after you have logged out.

Q : My account is blocked what happened?
A : There can be several reasons why your account has been blocked :

1. Our system allows new customers to use a maximum of $50 a day and $250 a month. When you use more then this limit your account is automatically blocked. Depending on how much is used (day/month) the block will be lifted after this period. If you want to use more then the maximum, please contact us. This is done to prevent that you use more then you intended and a second reason is fraud protection.
   
2. Your account will also be blocked if you try to buy credits unsuccesfully 3 times i a row.
3. We will block your account if we have reason to believe that your spending and buying behaviour is suspicious (fraude)
4. If think your account or ip address is blocked for false reasons then please send us an email to support@cams4us.com
   

Q : Why are the models not getting naked in free?
A : They are not allowed to go naked in free, so please dont ask them.

Q : When trying to buy credits i get following error : Payment Error: Transfer: Declined because using free email address.
A : We do not allow users with free email addresses like yahoo, hotmail and msn to purchase credits. To solve this go to 'my account' and change the email address to your own ISP email address.

Q : I get the following error : Payment Error: Transfer: Declined because score > 3.0.
A : This error is displayed when you are trying to buy credits. Your purchase is being declined because it does not pass our security checks.

Q : What are the security checks when purchasing credits
A : Would you tell a robber where the key to the vault is?

Q : When i try to purchase credits the system tells me I need to update my account.
A : To purchase credits with your credit card we need to have all you address data, this address data is mandatory. To solve this go to 'my account' and update all address details.

Q : I watched a bad show and payed for it, what can I do?
A : We are working with amateur webcam models that work from home, they are independent. As the word says 'amateur' we can not guarantee for each model sitting behind the webcam. If you dont like the girl in front of the cam, the quality is bad or connections are slow then please dont spend too much time and money on that model. Most models are offering free chat and from those chatrooms you can allready see what you will get for your money. We are monitoring all chatrooms all day and we are trying to give you quality, but we cannot give a 100% guarantee that you actually like the shows you will see. Besides of that , your opinion of a bad show might differe from person to person. Only in very rare occasions will we return your money in these cases!

Q : How long can I stay connected when I use the Pay by Phone method?
A : The maximum call time can be different for each country. Below an overview:
Netherlands -> Unlimited
Spain -> 30 minutes
Australia -> 30 minutes
Italy -> 6.83 minutes
UK -> 13.2 minutes
USA -> 14.9 minutes
Switserland -> 30 minutes
New Zealand -> 29.6 minutes
Belgium -> 9.9 minutes
Germany -> 60 minutes
Austria -> 60 minutes
Luxembourg -> 30 minutes
Portugal -> 20 minutes

Billing Errors:
If you believe that you have been erroneously billed, please notify us immediately of such error. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.

Q : Which payment methods do you offer?
A : All payments are done via Western Union, money wire, Check or ePassporte.

Q : What is the payment cycle?
A : Our payment cycle is once a month between the first and fifth day of every new month. But if you wish to have different payment cycles please contact us at support@cams4us.com. We also send money on request when you have more then $100 in your account.